Shipping Policy

At SimSimStyles, we carefully prepare every order before it makes its way to you.

📦 Ordering & Shipping Process

How long does it take to process my order?

Orders are processed within 3–5 business days after your purchase is placed.

Ordering/Processing: 3–5 business days

How long does shipping take?

US Standard Delivery: 5–14 business days
International Delivery: 7–21 business days

Shipping time begins once your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on the shipping carrier, destination, holidays, weather, or other circumstances outside of SimSimStyles' control.

Will I receive tracking information?

Yes! Once your order ships, you will receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to update after your shipping confirmation is sent.

What if my tracking hasn't updated?

Please allow 24–48 hours for the carrier to scan and update your tracking information after your shipping confirmation is received.

What if I entered the wrong shipping address?

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible. Once your order has shipped, we may not be able to change or redirect it.

What if my package says delivered but I don't have it?

Please check with household members, neighbors, and around your delivery area. If you still cannot locate your package, contact the shipping carrier to file a claim.

SimSimStyles is not responsible for packages that are lost or stolen after being marked as delivered.

Have Questions About Your Order?

Please contact SimSimStyles Customer Care and we'll be happy to assist.

HAVE QUESTIONS?

Frequently Asked Questions

How is Miracle Knots installed?

Miracle Knots is designed for crochet installation. Professional installation is recommended for the best results.

Can I cancel or change my order?

Please contact us as soon as possible if you need to make a change. Once an order has been processed or shipped, changes may no longer be possible.

Can I return or exchange Miracle Knots?

For hygiene reasons, hair that has been opened, installed, worn, altered, or used may not be eligible for return or exchange. Please review our Return & Refund Policy before purchasing.

What if my package says delivered but I can't find it?

Please check around your delivery area and with household members or neighbors. If you still cannot locate your package, contact the shipping carrier.

Will I receive tracking information?

Yes. Once your order ships, you will receive tracking information by email.

How long does it take to process my order?

Orders are processed within the timeframe listed in our Shipping Policy. Processing times may vary during sales, holidays, or high-volume periods.

Can I wash Miracle Knots?

Yes. Miracle Knots can be washed. Use gentle, moisturizing hair products and allow the hair to completely dry after washing.

How do I maintain Miracle Knots?

Gently detangle and style the hair as needed. Protect your hair while sleeping and avoid excessive manipulation to help maintain its softness and appearance.

Can I use heat on Miracle Knots?

Yes. Heat can be used, but we recommend using a heat protectant and limiting excessive heat to help maintain the quality of the hair.

What is Miracle Knots?

Miracle Knots is virgin human hair crochet hair designed to give you a beautiful, versatile, and natural-looking style.

How much hair comes in each bundle?

Each bundle contains 50 grams of hair with 36 individual pieces.

What lengths are available?

Miracle Knots is currently available in 20", 22", and 24".

Is Miracle Knots real human hair?

Yes! Miracle Knots is made with virgin human hair.

Can I reuse Miracle Knots?

Yes. With proper removal, care, and maintenance, Miracle Knots can be reused.

Can I style Miracle Knots?

Yes! Miracle Knots can be styled in different ways to create the look you want.